joshoki Account & Payment FAQ

Opening an account on joshoki takes three steps. First, visit our registration page and enter your email, username, and password. Second, we send you a verification email; click the link to confirm your email address. Third, you complete KYC (Know Your Customer) verification by uploading your national ID or passport, a selfie photo, and an address proof such as a utility bill. We verify these documents within two to seven business days. Once approved, your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Your jurisdiction must permit online gaming; we confirm this during the process.

If you forget your joshoki password, click the "Forgot password?" link on the login page. Enter the email address or username associated with your account. We send a password-reset link to your registered email. Click the link and enter a new password (at least eight characters, with uppercase, lowercase, and one number). The new password takes effect immediately. If you do not receive the reset email, check your spam folder or wait a few minutes and request a new link. If you still cannot access your account, contact our support team for assistance.

Deposits on joshoki are free when you use mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. Bank transfers (online payment, e-wallet, mobile banking, local payment) may incur small admin charges set by your bank, not by us. Withdrawals are also free on joshoki. Your bank may charge a small fee for incoming transfers, depending on your account type. We do not charge fees for processing your withdrawal request. If you notice an unexpected deduction, contact our support team and we will investigate.

Withdrawal requests on joshoki are reviewed by our compliance team. Standard processing takes three to five business days from the time you submit your request. We may take longer if we detect unusual account activity, if your account has recent large deposits, or if we need to verify additional documentation. Once approved, we send the funds to your registered bank account or e-wallet (online payment, e-wallet, mobile banking, local payment, or online payment). Your bank then processes the transfer, which typically takes one to two additional business days. Public holidays such as Idul Fitri or Idul Adha may extend these windows. You can check your withdrawal status in the account history section.

joshoki offers four main game categories. Football sportsbook covers Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other tournaments with multiple betting markets. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other card games streamed from licensed multi-camera studios. Slots feature games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and regional tournaments. Each category has its own rules and market structure; review the game details before placing any activity.

Bonus offers on joshoki vary by campaign. When a new bonus is available, we display its terms clearly on your account dashboard and in the promotions section. Typical terms include a minimum deposit amount, a turnover requirement (the number of times you must play through the bonus before withdrawal), and eligible game categories. Some bonuses apply only to football or slots; others apply across all categories. Bonus funds are subject to these requirements and cannot be withdrawn as cash until conditions are met. Read the full terms for each offer before claiming it. If you have questions about a specific bonus, contact our support team.

We protect your personal data with industry-standard encryption and secure servers. Your national ID, bank details, and payment information are stored in encrypted form and are never shared with third parties except where required by law or for payment processing. We comply with data protection laws applicable in our service area. Access to your data is restricted to authorised joshoki staff and trusted payment processors. We do not sell or rent your data. For full details, review our privacy policyIf you have concerns about data security, contact our support team immediately.

Our joshoki support team primarily handles English. We respond to live-chat inquiries during business hours and via email at any time. Response times are typically within a few hours for live chat and within one business day for email. If you prefer to communicate in a different language, our support team will do its best to assist you or connect you with a translator. For urgent issues, use the live-chat channel in your account dashboard. For general inquiries, email support through the contact page.